Privacy Policy

1. Introduction

Welcome to NEOS Facility Management (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your data when you use the NEOS Facility Management Mobile Application (packaged under ID com.neosfacility.neos) and our web application located at https://webapp.neosfacility.com.

2. Information We Collect

To provide our services, manage facility tasks, payroll, and billing, we collect information that you or your organization’s administrator provides directly to us:

• Account Information: Standard login credentials including full name, email address, password, profile avatars, and organization details managed securely through Supabase Auth.
• Operations Data: Order logs, task definitions, employee and payroll records, billing schedules, and associated notes necessary for administrative facility management operations.
• Location Data (Including Background Location): We collect location data to enable field staff tracking and coordinate facility management tasks. Our application requires access to your device's location in the background. Specifically, the app fetches your location approximately every 10 minutes as long as you have an active, logged-in session. This means location data is collected even when the app is closed, minimized, or not in direct use, provided an active session is ongoing. Location tracking ceases completely once your active session is ended or logged out.
• Device & Usage Information: Device models, operating systems, and IP addresses to maintain secure authentication tokens and log database audit trails.

3. How We Use Your Information

We use the collected information for the following business purposes:

• To monitor staff movement across facilities, ensure accurate attendance tracking during active shifts, and coordinate field operations efficiently using background location data.
• To authenticate your identity and authorize role-based permissions (RBAC).
• To manage and track facility tasks, orders, invoices, and costing parameters.
• To compile, process, and secure HR payroll structures.
• To maintain audit trails of critical data changes for company compliance.
• To send security notifications, system alerts, or transaction records.

4. Data Sharing and Disclosure

We do not sell, trade, rent, or share your personal data, including your background location data, with third-party marketers. Your data is stored within dedicated, secure Supabase cloud databases and is accessible only to authorized administrators and employees belonging to your organization based on strict access control rules.

5. Data Security

All data transmission between the mobile shell, website, and our servers is secured using SSL/TLS encryption (HTTPS). Database access is strictly controlled by Row Level Security (RLS) policies within Supabase to prevent unauthorized viewing or modification of records.

6. Your Rights and Data Deletion

You have the right to access, update, correct, or delete your personal account information at any time.

• Administrators can manage profile information directly inside the employee management dashboard.
• If you wish to submit an official data deletion request to completely purge your account and records from our servers, you may submit a request using our online Data Deletion Form or contact us directly at our support email.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please feel free to reach out to our team via our Contact Us Form or send an email to support@neosfacility.com.